Privacy Policy

Zavin Sales LLC ("we," "us"), doing business as Zavin Biotechnology, operates this storefront and is committed to protecting your privacy. This policy describes how we collect, use, and safeguard information.

Information We Collect

• Contact and shipping information provided at checkout
• Institutional/laboratory affiliation attestation data
• Order and payment transaction records
• Customer support chat logs for compliance auditing
• Email address or phone number you submit on an out-of-stock product to be notified when that product is restocked
• First-party visitor and session cookies we set, pages you view, products you click or open, cart and checkout actions, and support-chat opens
• How long each page is open in front of you, how far you scroll, and what you click on this site (the button or link label and its position). We never record what you type.
• Only if you accept the cookie notice: a session replay of your visit to this site (page layout, scrolling, mouse and taps). Everything typed into a form field is hidden, text on checkout and order pages is hidden, and account pages are not recorded. Replays are kept on our own server for 30 days. Choosing "Reject optional" later deletes replays already recorded for your browser.
• IP address, country (when provided by the connection), browser, language, referring page, and campaign query parameters

How We Use Information

We use collected information to process orders, fulfill shipments, provide customer support, maintain regulatory compliance records, measure store traffic, and understand product interest. We keep your choice on the cookie notice on our server. Optional third-party analytics (Google Analytics, PostHog, or Meta Pixel) load only if you accept that notice. After you accept, we store cookies those tools set on this website. We cannot read cookies from other websites. We do not sell personal information to third parties.

Data Security

We implement industry-standard security measures including encrypted payment processing and secure server infrastructure. Payment card data is processed through PCI-compliant gateways and is not stored on our servers.

Contact

Zavin Sales LLC. Contact us through on-site chat support. Or by email [email protected]